Orders, Shipping & Returns

Will I have to pay customs duties or import taxes?

Quick Answer

Yes, if your country charges them. You are responsible for any customs duties, import taxes (such as VAT or GST) and brokerage or clearance fees in your country. They aren't included in the price at checkout and aren't collected by us.

Duties, import taxes and clearance fees are set by your country's customs authority. They are usually payable to your postal service before or at delivery.

Your national post may also charge a handling fee on top of any duties or taxes owed. For example, Canada Post charges a handling fee on parcels that owe duty or tax.

We're not able to estimate these charges in advance, as they vary by country and by shipment. Your national customs office can advise you.

Please note that refusing a delivery to avoid duties does not entitle you to a refund of the original shipping cost.

To avoid import fees, you can also buy from an authorized S.I.T. Strings dealer or distributor in your country using our dealer locator. See our Shipping Policy.

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