Shipping policy
Every S.I.T. Strings order ships from our factory in Akron, Ohio. This policy explains how quickly we get orders out, what shipping costs, and what to expect once your package is on its way.
Order processing
We ship orders within two business days (Monday to Friday) of the order being placed. Orders placed on a weekend or a holiday are processed on the next business day.
Delivery times quoted at checkout and below are carrier transit times. They start once your order has shipped, so add up to two business days of processing when planning. You will receive a confirmation email with tracking information as soon as your order ships.
Domestic shipping (United States)
Economy shipping
| Order subtotal | Economy shipping |
|---|---|
| Under $35 | $4.99 |
| $35 and over | Free |
The $35 threshold is based on your order subtotal before tax. Free shipping cannot be combined with other discounts unless a promotion says it can: if another discount applies to your order, the $4.99 economy rate applies.
For economy orders we choose the carrier (USPS, UPS Ground or FedEx) that gives the best combination of rate and delivery time for your address, so the carrier may vary from order to order. Typical transit times after shipping:
- Contiguous United States and Washington, D.C.: 2 to 5 business days
- Alaska and Hawaii: 3 to 8 business days (USPS)
- Puerto Rico, U.S. Virgin Islands, Guam, other U.S. territories and APO/FPO/DPO addresses: 5 to 12 business days (USPS only); military mail can take longer
Faster shipping options
If you need your order sooner, you can choose a faster service at checkout. These are priced live by the carrier based on your address and the weight of your order, and they are not included in free economy shipping.
- Contiguous United States: USPS Priority Mail, UPS Ground, UPS 2nd Day Air and UPS Next Day Air Saver
- Alaska and Hawaii: USPS Priority Mail and USPS Priority Mail Express
- U.S. territories and APO/FPO/DPO: USPS Priority Mail
Carrier delivery dates are estimates and are not guaranteed by the carrier or by us.
Free local pickup in Akron
Local customers can choose free pickup at checkout and collect their order from us at 2493 Romig Rd, Akron, OH 44320. Pickup orders are ready within two business days. Please wait for our email saying your order is ready, then come by during business hours (Monday to Friday) with your order number.
International shipping
We ship directly from Akron to the countries listed in the country selector at checkout. International shipping is calculated at checkout from your destination and the weight of your order, and includes a small handling charge. Free shipping does not apply to international orders, whatever the order total.
Depending on your destination, you will see one or both of these fully tracked services:
- USPS Priority Mail International: typically 6 to 15 business days after shipping, delivered by your national postal service.
- DHL Express Worldwide: typically 2 to 5 business days after shipping, delivered by DHL.
For some destinations we offer DHL Express only, because it is the most reliable tracked option there. Customs processing in your country can add time to any of these estimates.
Duties, taxes and import fees
You are responsible for any customs duties, import taxes (such as VAT or GST) and brokerage or clearance fees charged in your country. These are not included in the price you pay at checkout and are not collected by us. They are set by your country's customs authority and are usually payable to the delivering carrier before or at delivery.
How these charges are collected depends on the service you choose:
- USPS Priority Mail International is delivered by your national post, which may charge a handling fee on top of any duties or taxes owed. For example, Canada Post charges a handling fee on parcels that owe duty or tax.
- DHL Express handles customs clearance for you and may add a clearance or disbursement fee to any duties and taxes it pays on your behalf.
We are not able to estimate these charges in advance, as they vary by country and by shipment. Your national customs office can advise you. Refusing a delivery to avoid duties does not entitle you to a refund of the original shipping cost.
Destinations we do not currently ship to
We do not currently ship direct to the United Kingdom or the Isle of Man. If your country is not listed at checkout, please use our dealer locator to find a stockist, or contact us at sales@sitstrings.com.
Buying outside the United States
S.I.T. Strings products are also carried by authorized distributors and dealers in more than two dozen countries. If you would rather buy locally and avoid international shipping times and import fees, our dealer locator can help you find a stockist near you.
Lost or damaged packages
If your tracking has not updated for an extended period, or your package arrives damaged, contact us at sales@sitstrings.com with your order number.
We will file a claim with the carrier on your behalf. In most cases we will refund your order while that claim is being processed, so you are not left waiting on the carrier's timeline. If your package was delivered but damaged, photos of the packaging and contents help us with the claim.
Incorrect addresses
Please double-check your shipping address at checkout. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we can reship it once you cover the cost of reshipment, or refund the order minus the original shipping cost.
Questions
For any question about shipping, contact us at sales@sitstrings.com or call (330) 434-8010.