Refund policy

We want you to be happy with your S.I.T. Strings order. This policy covers two separate things: returns, if you have changed your mind about an unused product, and warranty claims, if a product is defective. The process is different for each.

Returns

We accept returns on products purchased through this website within 30 days of your purchase date.

To be eligible for a return, the item must be:

  • Unused
  • Unopened, in its original sealed packaging
  • Undamaged

Once a string set has been opened, it can no longer be returned under this policy. If you have opened a set and believe it is defective, see Warranty claims below instead.

How to start a return

Email sales@sitstrings.com with your order number and the items you would like to return. Please contact us before shipping anything back, so we can confirm your return is eligible.

Send approved returns to:

S.I.T. Strings
2493 Romig Rd
Akron, OH 44320

Return shipping

You are responsible for the cost of shipping your return back to us. Return shipping costs are not refundable.

We recommend using a trackable shipping service. We cannot issue a refund for a return we do not receive, and we are not able to take responsibility for items lost in transit on their way back to us.

Your refund

Once we receive and inspect your return, we will email you to confirm it has arrived and let you know whether it has been approved.

Approved returns are refunded to your original payment method, or issued as store credit if you prefer. We issue refunds within a few business days of receiving your returned items. After we process it, your bank or card issuer may take a few additional days to post the credit to your account.

If your refund has not arrived

If it has been more than a few business days since we confirmed your refund, check your bank account again, then contact your credit card company, as it may take some time before a refund is officially posted. If you have done both and still do not see it, email us at sales@sitstrings.com and we will look into it.

Warranty claims

S.I.T. Strings offers a limited warranty on all of our products, covering defects in materials and workmanship under normal use. This warranty is valid for the original purchaser and is non-transferable, and applies for 30 days from the date of purchase.

Because we manufacture every string in our Akron, Ohio factory, we take defect reports seriously and use them to improve the product. Please tell us when something goes wrong.

What is covered

  • Defects in materials, such as faulty winding or core materials
  • Defects in workmanship, including issues with string construction and packaging

What is not covered

  • Normal wear and tear from regular use
  • Breakage or damage caused by misuse, neglect, or improper installation
  • Strings that have been modified or altered in any way
  • Any incidental or consequential damages, including damage to instruments, equipment, or personal property

How to make a warranty claim

You usually do not need to send the strings back to us. In most cases we can resolve a claim from the information you provide.

To file a claim, email us at sales@sitstrings.com. Please include:

  • Where you purchased the strings — our website, or the name and location of the dealer
  • When you purchased them — an order number, receipt, or approximate date
  • Photos of the defect, if you are able to take them. Photos are not required, but they help us evaluate your claim quickly and identify what went wrong in manufacturing.

Our customer service team reviews every claim individually. If your claim is approved, we will provide a suitable resolution, which may be replacement strings or a refund, at our discretion. We may occasionally decline a claim that falls outside the coverage described above, but this is rare.

Your legal rights

This policy does not affect your statutory rights under applicable consumer protection laws. S.I.T. Strings reserves the right to update or modify this policy without prior notice.

Questions

For anything to do with returns, refunds, or warranty claims, contact our customer service team at sales@sitstrings.com or call (330) 434-8010.