Customer Support

How Can We
Help?

Whether you have a question about our products, need help with an existing order, have a warranty concern, or are interested in becoming a dealer or artist, choose the option below and we’ll connect you with the right member of our team.

Quick Help

Quick Resources

Browse our most helpful resources before submitting a support request.

Help Center Answers to frequently asked questions about our products and company. Shipping Information Learn more about shipping, delivery, and ordering from S.I.T. Strings. String Guides Explore string comparisons, setup advice, and product education. Find a Dealer Search for authorized S.I.T. dealers and international distributors.

Contact Our Team

Choose the Right
Place to Start

Select the option that best matches your question or request. We’ll make sure it reaches the right member of our team.

Dealer Sales Become a Dealer Learn about carrying S.I.T. Strings in your store and apply to become an authorized dealer. Dealer Information Artist Relations Become an Artist Learn about the S.I.T. Artist Program and submit an application to join the S.I.T. Artist Family. Artist Information

Need More Help?

Still Not Sure
Where to Start?

If you are unsure which form to use, send us a general message and we will make sure it reaches the right person.

Email

sales@sitstrings.com

Phone

330-430-8010

Hours

Monday–Friday
8:00 AM–5:00 PM Eastern

Mailing Address

2493 Romig Rd
Akron, OH 44320

We're a small team dedicated to building high-quality guitar and bass strings in Akron, Ohio. Every message is read by a real person, and we appreciate your patience during busy periods.