Orders, Shipping & Returns

Do you ship internationally?

Quick Answer

Yes. We ship directly from Akron to the countries listed in the country selector at checkout. All international orders ship with USPS, and free shipping does not apply internationally.

International shipping is calculated at checkout from your destination and the weight of your order, and includes a small handling charge. Free shipping does not apply to international orders, whatever the order total.

All international orders ship with USPS and are delivered by your national postal service. You can choose from:

  • USPS First-Class Package International: our lowest-cost option for lighter orders. Delivery times vary by country, and tracking detail can be limited once the package leaves the United States.
  • USPS Priority Mail International: typically 6 to 15 business days after shipping, with tracking to most destinations.

Customs processing in your country can add time to any of these estimates, and you are responsible for any duties, import taxes and fees charged in your country.

S.I.T. Strings are also carried by authorized distributors and dealers in more than two dozen countries. If you'd rather buy locally and avoid international shipping times and import fees, our dealer locator can help you find a stockist. See our Shipping Policy.

Customer Support

Need More Help?

Still can't find the answer you're looking for? Visit our Contact Us page and we'll connect you with the right member of our team. Whether you have a question about our products, an existing order, warranty, becoming a dealer, or joining our artist program, we're here to help.

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