Steps to return an item:
- Email us at sales@sitstrings.com with your order number and the items you'd like to return.
- Wait for confirmation that your return is eligible before shipping anything.
- Ship the approved return to: S.I.T. Strings, 2493 Romig Rd, Akron, OH 44320.
Items must be unused, unopened in their original sealed packaging, and undamaged, and returned within 30 days of your purchase date.
We recommend a trackable shipping service. We can't issue a refund for a return we don't receive, and we can't take responsibility for items lost in transit on their way back to us.
See our Refund Policy.