Cancellation policy

Subscribe & Save lets you get your S.I.T. Strings delivered automatically every 1, 2 or 3 months at 10% off the regular price. This policy explains how billing, delivery and cancellation work.

How your subscription works

Price: every subscription order is 10% off the regular price. Your subscription price is set when you subscribe.
Billing: your first order is charged at checkout. After that, the card on file is charged automatically on each renewal date, based on the delivery frequency you chose.
Shipping: our normal shipping rates apply to each order. U.S. orders of $35 or more after discounts ship free; smaller orders pay the economy rate shown in our Shipping Policy. Renewal orders ship within two business days of being charged.
Price changes: if we ever need to change the price of an active subscription, we will email you before the next renewal at the new price.

Managing your subscription

Skip an upcoming delivery
Pause or resume your subscription
Change your delivery frequency
Update your shipping address or payment method
Cancel your subscription

Cancellation

There is no minimum commitment. You can cancel at any time from your account, or by emailing us at sales@sitstrings.com. Cancelling stops all future renewals. Orders that have already been charged will still ship.

Failed payments

If a renewal payment fails, we will email you and try the charge again. If the payment still cannot be collected, your subscription may be paused until you update your payment method.

Returns

Subscription orders are covered by our standard Refund Policy.