Refund and Returns Policy | S.I.T. Strings

Limited warranty

At The S.I.T. String Company, we take pride in the quality and craftsmanship of our musical instrument strings. We are committed to providing you with a superior playing experience. This Limited Warranty outlines the terms and conditions under which we offer coverage for our products.

Warranty coverage

The S.I.T. String Company offers a limited warranty on all products. This warranty covers defects in materials and workmanship under normal use conditions. The warranty is valid for the original purchaser and is non-transferable.

Return Window: 30 Days from the date purchased.

What is covered?

This warranty covers:

Defects in materials, such as faulty winding or core materials.
Defects in workmanship, including issues related to string construction and packaging.

What is not covered?

This warranty does not cover:

Normal wear and tear resulting from regular use.
Damage caused by misuse, neglect, or improper installation.
Strings that have been modified or altered in any way.
Any incidental or consequential damages, including but not limited to damage to instruments, equipment, or personal property.

Making a warranty claim

If you believe your S.I.T. String product is covered under this warranty, please follow these steps to make a warranty claim:

Please fill out this form and provide the necessary information.

Upon receiving your claim, we will evaluate it promptly and determine whether the issue is covered under this warranty. If the claim is approved, we will provide a suitable solution, which may include replacement strings or a refund, at our discretion.

customer support

For questions about our warranty or to initiate a warranty claim, please contact our Customer Service team at sales@sitstrings.com. We are here to assist you and ensure your satisfaction with our products.

legal rights

This warranty does not affect your statutory rights under applicable consumer protection laws. The S.I.T. String Company reserves the right to update or modify this warranty policy without prior notice.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sitstrings.com.

Shipping Returns

To return your product, you should mail your product to: {2493 Romig Rd. Akron, Ohio 44320}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.